Frequently Asked Questions (FAQ)

1. About Mexico

• What documents do US and Canadian citizens need to travel to Mexico?

US citizens need to have an original, signed passport that is valid for six months beyond their stay. Canadian citizens also are required to have a valid passport. Foreign citizens without a valid passport will not be allowed entry into Mexico and will be returned to their country of origin. Canadian permanent residents need to present a Resident Card, Certificate of Identity, or Refugee Travel Document.

• What are the travel requirements for minors traveling to Mexico?

Those under 18 years of age traveling alone, with only one parent, or with someone other than the child's parents, must show a notarized letter of permission signed by the parent/parents not traveling. In the case of a single parent traveling with a minor, a certified copy of the divorce decree and court order showing sole custody, certified copy of birth certificate naming one parent, a notarized copy of a death certificate or other legal documents proving custody or guardianship are necessary. Minors must also bring with them a valid passport.

• Is it safe to travel to Mexico?

Yes. Mexico is safe and very accommodating to tourists. Rest assured the resort town of Cabo San Lucas offers the utmost in tranquil, relaxing vacations, weddings and honeymoons.

• What is the currency in Mexico?

The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $. The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices. Bargaining at many markets is encouraged and often expected meaning deals abound.

• What is the weather like in Mexico?

Overall, you can expect beautiful days filled with sunshine and gentle breezes. The climate is temperate and dry with refreshing breezes in some areas and a bit more humid in others. For up to the minute info, check out MexOnline.com

2. Puerto Vallarta FAQs

• What is the weather like in Puerto Vallarta?

No matter what time of year you visit the city, the weather in Puerto Vallarta is almost always perfect. In this top Mexican destination, the sun shines an average of 360 days a year and temperatures hover between a comfortable 60-90°F. While the most popular time to visit Puerto Vallarta is from mid November to the end of April, the entire year provides sufficient sunshine and blue skies for a wonderful vacation experience. Even in the summer months, when rain showers are prevalent, the sun shines throughout the day, making the cooling showers at night both refreshing and inviting. Check out our Puerto Vallarta Live Cam to see what Vallarta weather has in store for travelers today.

• What time zone is Puerto Vallarta located in?

Puerto Vallarta is located in the Central Time Zone (GMT -6), the same as the cities of Dallas, Chicago, and Mexico City.  

• Will I be able to communicate with the locals in Puerto Vallarta if I don’t speak Spanish?

While the locals in PV love and encourage visitors to speak the language, English is a widely accepted form of communication for those who don’t speak Spanish.  While at our optional all inclusive resort in Puerto Vallarta, you’ll find that our waiters, retail workers, resort personnel, and many more speak English, as well as Spanish, throughout the day. During your Mexico vacations, you should have no problem communicating your wants and needs.

• Will my cell phone work in Puerto Vallarta

Many U.S. and Canadian cellular companies provide travelers with cell phone plans that allow them to make calls and/or send text messages while traveling abroad.  Please check with your individual carrier for prices and details.

3. Frequently Asked Questions about Villa del Palmar Beach Resort & Spa, Puerto Vallarta

• I booked my reservation with an online travel site, but am not sure who to contact to confirm my reservation.

You can call the online travel site where you made your reservation or call the Villa del Palmar Puerto Vallarta resort's direct telephone number in the Contacts & Info section.

• I would like to get married in Mexico at Villa del Palmar, can you tell me the legal requirements?

You'll find the legal requirements in our "Weddings & Honeymoons" section, along with wedding packages for our resorts. Congratulations & Best Wishes! And by the way, Villa del Palmar Puerto Vallarta specializes in vow renewals and honeymoons as well!

• If I make a hotel reservation through your reservation center do I have to attend a timeshare presentation?

You are never required to attend a timeshare presentation at Villa del Palmar Puerto Vallarta unless it has been specifically mentioned in a package that you booked - however our "home away from home" accommodations may end up swaying you to take a look.

• Are pets allowed in the hotels?

In order to give the best service to all our visitors, we do not allow pets at Villa del Palmar Beach Resort & Spa.

• How far is the resort from the airport?

The Licenciado Gustavo Díaz Ordaz International Airport is located approximately 10 minutes from Villa del Palmar Puerto Vallarta.

• Is there a free shuttle from the airport to your resort?

There are no free shuttles, however we will be happy to make arrangements for your transfers to and from the airport. Please note that there is a nominal fee required for the airport transfer service to our Puerto Vallarta resorts.

To schedule your airport transfer, please fill out our form here or contact the resort directly.

• What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

If your reservation is all-inclusive, you can have access to our restaurants starting from 12:00 PM with your wristband.

For more information, please call our call center.