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Your safety and comfort matter the most, read our full COVID Update below

Your safety and comfort matter the most, read our full COVID Update below

FAQs Update 2022 about the new testing requirement

USA: Beginning January 26, 2021, all air passengers, 2 years of age or older, traveling into the United States, including US citizens and legal permanent residents, must provide written or electronic proof of a negative NAAT (antigen) COVID test before being permitted access to boarding by all airlines operating flights into the US territory.

Canada: Beginning January 7, 2021, all passengers, 5 years of age and older and regardless of citizenship, must provide written or electronic documentation of a negative COVID-19 PCR or RT-LAMP test taken within 72-hours of the passenger’s departure on any flight heading to Canada. Failure to provide the required documentation will result in the passenger being denied access to boarding by airline officials.

We are currently working with 3rd parties accredited laboratories so that guests have access to onsite COVID-19 testing during their stay. Without having to leave the resort, we will guide guests choosing to take advantage of this service through the testing process and ensure they receive their results in time for their scheduled departure.

The Villa Group has coordinated offering discounted antigen and PCR testing at each of our resorts for visitors whose home countries require a negative testing result. Discounted pricing is estimated to be around $30.00 USD for nasal antigen.

All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, guests will receive electronic results and may obtain a printed copy at reception upon departure if needed. All tests will come with certified results, and given that a client tests negative for COVID, their results can be used as documentation for departure flights.

Upon completion of testing, guests will receive electronic results and may obtain a printed copy at reception upon departure if needed.

US regulations state that a passenger who has recently tested positive for COVID-19 may provide documentation of the positive test result along with a notice of recovery from a certified healthcare professional. The documentation must adhere to the following guidelines:

1) the passenger must provide documentation of a recent positive test result, taken within the last 3 months prior to their flight into the United States, in addition to a signed letter stating that the passenger has been cleared for travel, written on official letterhead that contains the name, address, and phone number of a licensed healthcare provider or public health official.

Canadian regulations do not allow recovery documentation to replace the mandatory negative COVID-19 test result documentation that is required for the boarding of international flights into Canada.

In the event that a guest tests positive for COVID-19 while staying at one of our resorts, we will give them the option to extend their reservation at a discounted rate for the duration of their quarantine or until they test negative and can prepare for their airline departure. All guests testing positive for COVID will be required to safely quarantine in their hotel room and follow all government guidelines.

If a guest tests positive and cannot provide proof of a negative test result to airlines before departure, the American, Canadian, and Mexican governments require they self-isolate and delay travel until they have fully recovered. Airlines flying into Canada and the United States are obligated by law to deny boarding to passengers not fulfilling the requirement for documentation of negative test results.

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Learn about our Safe Stay | Care Commitment

We know how important it is to always maintain high standards of cleanliness. Our resorts obtained advice from infectious disease specialists and certification from companies like PREVERISK as part of our preparations for your return. In addition, the destinations of Cabo San Lucas, Puerto Vallarta, and Riviera Nayarit, as well as a number of our resorts, have all received the Safe Travels stamp from the World Travel & Tourism Council. 

At The Villa Group Resorts, we have implemented preventative protocols to help the fight against COVID-19 and we have created our own health and hygiene program that goes above and beyond government recommendations. We are totally committed to upholding the highest standards regarding disinfection, hygiene, sanitation, and more. 

For our Guests

  • No-contact thermometers are being used to check guests’ temperatures. 
  • Face masks are being offered to our guests at the moment of check-in with suggestions to wear them in common areas.
  • There are mats with disinfectant solution at every entrance.
  • All frequently touched surfaces are sanitized before and after guests check-in and check-out.
  • All security and hygiene protocols are shared with guests.
  • Luggage is disinfected before we take it to a guest’s room.
  • Security seals are used to validate that no one entered the room after it was cleaned and disinfected.

For our Guests
For our Staff Members

For our Staff Members

  • All our personnel have and will continue to receive adequate training with respect to the symptomatology, preventive measures, safety and sanitation measures related to the current situation.  
  • Each one of our staff members is checked every day to ensure that they are healthy and ready to start working.
  • No-contact thermometers are being used to check staff members’ temperatures before their shift begins. 
  • The use of facemasks is obligatory for all staff members as well as personal protection equipment for positions that require it. 
  • Physical distancing of at least 6 ft. (2 meters) is required.
  • Touchless hand sanitizer dispensers are located at key points of the resorts.


Important information: Coronavirus

For more information, answers to your questions, or to express your concerns, please contact our Call Center at 1 877 498 1491.

We are committed to taking care of our guests as best we can, especially when circumstances arise that are out of everyone’s control. We have temporarily adjusted our reservation policies so that you’ll have greater flexibility and can make modifications to your reservation dates as needed. For more information, answers to your questions, or to express your concerns, please contact our Call Center at 1 877 498 1491.

We are ready when you are! Our resorts are currently open and receiving guests. Don’t miss out on the vacation you’ve been longing for, book today and pay before your arrival. In addition, in case you need it, you can make changes to your reservation dates at no charge. Visit our website or contact one of our agents toll free at 1 877 498 1491.

Rest assured, our resorts are doing everything they can to keep our guests and staff members as safe as possible. Using advice obtained from health and hygiene specialists and companies like PREVERISK, we have created a Program, which we believe will allow us to maintain the highest standards of cleanliness throughout our facilities. For more information about our Health and Hygiene Program, please click here. 

All staff members working in the food and beverage operations at our resorts are highly trained in regards to the proper service and handling of these items. Due to the current situation, we are going above and beyond our already high standards to ensure the safety of guests and staff. We have made modifications to our restaurant and buffet-style dining and we are committed to carrying out thorough inspections and seeking training with regards to the most up-to-date precautionary measures for the handling of food and beverage at our resorts.  

Your health and wellbeing are our first priority, which is why we have limited the use of some of our restaurants and bars. While we have made these necessary adjustments for the time being, we still want you to enjoy your vacation to the maximum. With that in mind, rest assured that we are doing everything possible to ensure you have everything you need during your stay. 

It is our mission to help guests maintain a healthy distance from others during their stay, which is why the Spa and Fitness Center is only open to guests who have previously made an appointment. Schedule your appointment in advance so that you can enjoy a relaxing massage or continue your exercise routine in our state-of-the-art facilities. 

Our pools and beachfront offerings are currently open. However, in order to guarantee the wellbeing of all of our guests, we have increased the frequency in which they are cleaned and sanitized. In addition, lounge chairs are being placed at a safe distance from one another in accordance with government regulations. Each of the destinations where our resorts reside has received a seal of “Safe Travel” from the World Travel & Tourism Council, which means you can travel with confidence. We hope to see you soon!

The destinations where our resorts are located have been given the seal of Safe Travel by the World Travel & Tourism Council. Because of this, many local businesses have decided to resume operations, and they have been allowed to do so as long as they comply with the health and hygiene regulations that have been implemented by the state and federal governments. While we cannot speak for all, many business owners are happy to welcome you back. Please also keep in mind that our resorts have prepared a variety of gastronomic options that you can enjoy in the comfort of your room when ordering room service. 

You are not obligated to use any protective gear during your staff, although we have placed hand sanitizer in strategic locations and encourage you to wash your hands as much as possible. On the other hand, our staff will always use safety gear and they will attempt to keep a safe distance from guests at all times. We are very excited to see you back at our resorts and are doing everything we can to make you as comfortable and confident as we can!

Yes, shuttle service is still being offered. We ask that you request it when making your next reservation. We hope to see you soon. 

Our top priority is the safety of our guests and staff members. We have special protocols in place to handle situations that may arise from the spread of COVID-19, including:

  • an onsite doctor and 24-hour medical service, which is available to all our guests, and
  • a team that is in charge of detecting and handling suspected cases of COVID-19. This team is made up of the respective resort’s General Manager, the Head of Security, a licensed physician, and our Director of Operations, who are all working in conjunction with health officials. 
Cube special


Learn about our official channels:

For your security, we invite you to make your reservations though our official channels where you can find our best rates and promotions:

Contact center:
WhatsApp: +52 322 307 3503

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